:root {
  --ink: #17213b;
  --ink-soft: #33415f;
  --muted: #667189;
  --muted-strong: #4e5b74;
  --paper: #f3f5f9;
  --card: #ffffff;
  --card-alt: #f8f9fc;
  --line: #d8dee9;
  --line-strong: #c4cede;
  --nav: #11182d;
  --nav-raised: #1e2b4b;
  --nav-text: #d9dfec;
  --gold: #c8a963;
  --gold-deep: #8a6724;
  --gold-soft: #f7efd9;
  --blue-soft: #e9eef8;
  --success: #16633f;
  --success-soft: #e3f4ea;
  --warning: #825b05;
  --warning-soft: #fff2ce;
  --danger: #9a2e3b;
  --danger-soft: #fbe5e8;
  --info: #315b82;
  --info-soft: #e7f0f8;
  --shadow-sm: 0 2px 8px rgba(18, 29, 54, .06);
  --shadow-md: 0 14px 32px rgba(18, 29, 54, .09);
  --shadow-lg: 0 24px 64px rgba(10, 18, 40, .2);
  --radius-sm: 10px;
  --radius-md: 16px;
  --radius-lg: 22px;
  --space-1: 4px;
  --space-2: 8px;
  --space-3: 12px;
  --space-4: 16px;
  --space-5: 20px;
  --space-6: 24px;
  --space-8: 32px;
  --focus: 0 0 0 3px rgba(200, 169, 99, .38);
  color: var(--ink);
  background: var(--paper);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-synthesis: none;
}

* { box-sizing: border-box; }
html { background: var(--paper); }
body { min-width: 320px; margin: 0; background: linear-gradient(135deg, #f6f7fb 0%, var(--paper) 52%, #eff2f7 100%); color: var(--ink); font-size: 15px; line-height: 1.5; }
button, input, select, textarea { font: inherit; }
button { min-height: 42px; cursor: pointer; touch-action: manipulation; }
button:disabled { cursor: not-allowed; opacity: .52; }
a { color: inherit; }
[hidden] { display: none !important; }

button:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible, summary:focus-visible, [tabindex]:focus-visible { outline: none; box-shadow: var(--focus); }

.shell { display: grid; min-height: 100dvh; grid-template-columns: 276px minmax(0, 1fr); }
.side { position: sticky; top: 0; display: flex; flex-direction: column; height: 100dvh; padding: var(--space-6) var(--space-3); overflow-y: auto; color: var(--nav-text); background: linear-gradient(168deg, #182444 0%, var(--nav) 48%, #0d1428 100%); border-right: 1px solid rgba(255,255,255,.06); box-shadow: 12px 0 34px rgba(11, 18, 36, .12); z-index: 10; }
.brand { display: flex; align-items: center; gap: var(--space-3); padding: 0 var(--space-2) var(--space-8); color: #fff; letter-spacing: .06em; }
.brand > span:last-child { display: grid; gap: 1px; }
.brand strong { font-size: 17px; line-height: 1.1; }
.brand small { color: #aeb9d0; font-size: 10px; font-weight: 700; letter-spacing: .11em; text-transform: uppercase; }
.mark { display: grid; width: 48px; height: 48px; flex: 0 0 48px; place-items: center; overflow: hidden; color: transparent; background: #fff url("assets/policia-civil-es.jpg") center / 88% 88% no-repeat; border: 2px solid var(--gold); border-radius: 13px; box-shadow: 0 7px 20px rgba(200, 169, 99, .22); }
.side nav { display: grid; gap: 4px; }
.nav { display: flex; align-items: center; gap: 12px; width: 100%; min-height: 44px; padding: 10px 12px; color: #c2cbdd; text-align: left; background: transparent; border: 1px solid transparent; border-radius: 11px; font-size: 14px; font-weight: 650; transition: background-color .16s ease, color .16s ease, border-color .16s ease, transform .16s ease; }
.nav:hover { color: #fff; background: rgba(255,255,255,.07); }
.nav:active { transform: scale(.985); }
.nav.active { color: #fff; background: linear-gradient(90deg, rgba(200,169,99,.25), rgba(47,65,107,.9)); border-color: rgba(200,169,99,.32); box-shadow: inset 3px 0 var(--gold), 0 8px 18px rgba(0,0,0,.16); }
.nav:nth-child(7) { margin-top: var(--space-3); padding-top: 16px; border-top-color: rgba(255,255,255,.1); border-radius: 0 0 11px 11px; }
.app-icon { width: 19px; height: 19px; flex: 0 0 19px; }
.side footer { margin-top: auto; padding: var(--space-6) var(--space-2) var(--space-2); color: #aab5ca; font-size: 12px; line-height: 1.65; overflow-wrap: anywhere; }

.main { min-width: 0; max-width: 1800px; padding: 34px clamp(20px, 4vw, 64px) 64px; }
.top { display: flex; align-items: flex-start; justify-content: space-between; gap: var(--space-5); margin: 0 0 var(--space-8); }
.top-actions { display: flex; align-items: center; gap: var(--space-2); }
.title { max-width: 760px; margin: 3px 0 0; font-size: clamp(30px, 3.3vw, 44px); font-weight: 780; letter-spacing: -.045em; line-height: 1.04; text-wrap: balance; }
.page-description, .section-subtitle { max-width: 720px; margin: var(--space-2) 0 0; color: var(--muted); font-size: 14px; line-height: 1.6; }
.eyebrow, .bu-label { color: var(--gold-deep); font-size: 10px; font-weight: 850; letter-spacing: .15em; text-transform: uppercase; }
.identity { max-width: 180px; color: var(--muted-strong); font-size: 12px; line-height: 1.25; text-align: right; overflow-wrap: anywhere; }
.mobile-menu { display: none; width: 44px; padding: 0; place-items: center; }
.mobile-menu .app-icon { width: 21px; height: 21px; }
.demo-banner { margin-bottom: var(--space-5); padding: 12px 14px; color: #6d4d0c; background: var(--warning-soft); border: 1px solid #e8cf89; border-radius: var(--radius-sm); font-size: 13px; font-weight: 750; }

.btn { min-height: 42px; padding: 9px 14px; color: var(--ink); background: var(--card); border: 1px solid var(--line-strong); border-radius: 10px; box-shadow: var(--shadow-sm); font-size: 13px; font-weight: 760; transition: transform .14s ease, background-color .14s ease, border-color .14s ease, box-shadow .14s ease; }
.btn:hover { background: #fffdf8; border-color: #ad9360; box-shadow: 0 7px 14px rgba(33, 43, 68, .1); transform: translateY(-1px); }
.btn:active { box-shadow: var(--shadow-sm); transform: translateY(0); }
.btn.primary { color: #18213a; background: linear-gradient(135deg, #d8bd78, var(--gold)); border-color: var(--gold); box-shadow: 0 9px 18px rgba(138, 103, 36, .22); }
.btn.primary:hover { background: linear-gradient(135deg, #e0c987, #b99448); border-color: #b99448; }
.btn.danger { color: var(--danger); background: #fffafb; border-color: #e4b7bf; }
.btn.small { min-height: 36px; padding: 6px 10px; font-size: 12px; }
.actions, .toolbar { display: flex; flex-wrap: wrap; gap: var(--space-2); margin-top: var(--space-4); }

.card { position: relative; min-width: 0; padding: var(--space-6); background: var(--card); border: 1px solid var(--line); border-radius: var(--radius-md); box-shadow: var(--shadow-sm); }
.card h2, .card h3 { margin-top: 0; letter-spacing: -.025em; }
.card h2 { font-size: 21px; }
.card h3 { font-size: 17px; }
.card:hover { border-color: #ccd3e0; }
.muted { color: var(--muted); }
.hint { color: var(--muted); font-size: 12px; }
.empty { padding: 56px var(--space-5); text-align: center; }
.empty h2 { color: var(--ink); }

.metrics { display: grid; grid-template-columns: repeat(5, minmax(150px, 1fr)); gap: var(--space-3); margin-bottom: var(--space-8); }
.metric { min-height: 132px; padding: var(--space-5); overflow: hidden; }
.metric::before { position: absolute; top: 0; left: 0; width: 100%; height: 3px; background: var(--gold); content: ""; }
.metric small { color: var(--muted-strong); font-weight: 650; }
.metric strong { display: block; margin-top: var(--space-3); color: var(--ink); font-size: 38px; font-variant-numeric: tabular-nums; letter-spacing: -.06em; line-height: 1; }
.metric:nth-child(4)::before { background: var(--danger); }
.metric:nth-child(5)::before { background: var(--success); }

.section-head { display: flex; align-items: flex-end; justify-content: space-between; gap: var(--space-4); margin: 0 0 var(--space-5); }
.section-head h2 { margin: var(--space-1) 0 0; font-size: clamp(22px, 2vw, 28px); line-height: 1.15; }
.grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: var(--space-4); }
.stack { display: grid; gap: var(--space-3); }
.detail-grid { display: grid; grid-template-columns: minmax(0, 2fr) minmax(280px, 1fr); gap: var(--space-4); }
.detail-list { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: var(--space-3); }
.detail-list > div { min-width: 0; padding: 13px 14px; background: var(--card-alt); border: 1px solid #e6eaf1; border-radius: var(--radius-sm); }
.detail-list small, .detail-list strong { display: block; }
.detail-list small { margin-bottom: var(--space-1); color: var(--muted); font-size: 11px; }
.detail-list strong { overflow-wrap: anywhere; font-size: 14px; line-height: 1.4; }

.status { display: inline-flex; align-items: center; min-height: 24px; max-width: 100%; padding: 4px 9px; overflow-wrap: anywhere; border-radius: 999px; font-size: 10px; font-weight: 850; letter-spacing: .04em; line-height: 1.2; text-transform: uppercase; }
.status.ok { color: var(--success); background: var(--success-soft); }
.status.warn { color: var(--warning); background: var(--warning-soft); }
.status.danger { color: var(--danger); background: var(--danger-soft); }
.status.info { color: var(--info); background: var(--info-soft); }
/* Resposta ainda não vista por este usuário. Deliberadamente distinto dos selos
   de pendência operacional: some quando a pessoa lê, sem esconder o que falta fazer. */
.status.new-reply { color: #0a3d91; background: #dce8ff; border: 1px solid #a9c6f5; font-weight: 600; }

.input, .form input, .form select, .form textarea { width: 100%; min-height: 44px; padding: 10px 12px; color: var(--ink); background: #fff; border: 1px solid var(--line-strong); border-radius: var(--radius-sm); box-shadow: inset 0 1px 1px rgba(12,22,43,.02); }
.input::placeholder, .form input::placeholder, .form textarea::placeholder { color: #8490a4; }
.form { display: grid; gap: var(--space-4); }
.form label { display: grid; gap: 6px; color: var(--ink-soft); font-size: 13px; font-weight: 750; }
.form textarea { min-height: 120px; resize: vertical; line-height: 1.55; }
.form-row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: var(--space-3); }
.check { display: flex !important; align-items: center; gap: 8px !important; }
.check input { width: auto; min-height: auto; }

.notice { padding: 13px 15px; color: #5f4d22; background: #fbf6e8; border: 1px solid #eee0b8; border-left: 3px solid var(--gold); border-radius: 0 var(--radius-sm) var(--radius-sm) 0; font-size: 13px; line-height: 1.55; overflow-wrap: anywhere; }
.notice.success { color: #1f633f; background: var(--success-soft); border-color: #c5e5d1; border-left-color: var(--success); }
.notice.warning { color: #76530b; background: var(--warning-soft); border-color: #eed38e; border-left-color: var(--gold); }
.notice.danger, .alert { padding: 13px 15px; color: var(--danger); background: #fff3f4; border: 1px solid #edc5cb; border-left: 3px solid var(--danger); border-radius: var(--radius-sm); line-height: 1.5; }

.table-wrap, .bu-table-wrap { overflow: auto; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius-md); box-shadow: var(--shadow-sm); }
.table, .bu-table { width: 100%; min-width: 760px; border-collapse: collapse; }
.bu-table { min-width: 1220px; }
.table th, .bu-table th { position: sticky; top: 0; z-index: 1; padding: 13px 14px; color: #f7f3e8; background: var(--nav); font-size: 10px; font-weight: 850; letter-spacing: .08em; text-align: left; text-transform: uppercase; white-space: nowrap; }
.table td, .bu-table td { max-width: 260px; padding: 13px 14px; border-bottom: 1px solid #e9edf3; font-size: 13px; line-height: 1.45; vertical-align: top; overflow-wrap: anywhere; }
.table tbody tr, .bu-table tbody tr { transition: background-color .14s ease; }
.table tbody tr:hover, .bu-table tbody tr:hover, .clickable:hover { background: #f8f6ee; }
.table tr:last-child td, .bu-table tr:last-child td { border-bottom: 0; }
.clickable { cursor: pointer; }

.workflow { display: flex; align-items: center; justify-content: space-between; gap: var(--space-6); margin-bottom: var(--space-5); background: linear-gradient(135deg, #fffdf7, #f5edd9); border-color: #e3d2a4; }
.workflow h3 { margin: 4px 0 0; }
.workflow ol { display: grid; grid-template-columns: repeat(3, minmax(130px,1fr)); gap: var(--space-3); margin: 0; padding-left: 24px; color: var(--muted-strong); font-size: 13px; }
.workflow li::marker { color: var(--gold-deep); font-weight: 900; }

.bu-toolbar { display: flex; align-items: center; gap: var(--space-2); flex-wrap: wrap; margin-bottom: var(--space-5); }
.bu-toolbar .search { flex: 1 1 380px; }
.view-toggle { display: inline-flex; padding: 3px; background: #e7ebf2; border: 1px solid #d4dbe7; border-radius: 11px; }
.view-toggle button { min-height: 34px; padding: 6px 10px; color: var(--muted-strong); background: transparent; border: 0; border-radius: 8px; font-size: 12px; font-weight: 800; }
.view-toggle button.active { color: #fff; background: var(--nav); box-shadow: 0 3px 9px rgba(17,24,45,.2); }
.bu-folders { display: grid; grid-template-columns: repeat(3, minmax(280px, 1fr)); gap: var(--space-5); padding-top: 10px; }
.bu-folder-card { position: relative; min-width: 0; padding: 24px 20px 17px; cursor: pointer; background: var(--card); border: 1px solid var(--line); border-radius: 12px var(--radius-md) var(--radius-md) var(--radius-md); box-shadow: var(--shadow-sm); transition: transform .16s ease, box-shadow .16s ease, border-color .16s ease; }
.bu-folder-card:hover, .bu-folder-card:focus { border-color: #bd9d5a; box-shadow: var(--shadow-md); outline: none; transform: translateY(-3px); }
.folder-tab { position: absolute; top: -28px; left: -1px; max-width: 76%; padding: 7px 12px; overflow: hidden; color: #66501d; background: var(--gold-soft); border: 1px solid #e0ca94; border-bottom: 0; border-radius: 11px 11px 0 0; font-size: 10px; font-weight: 850; letter-spacing: .08em; text-overflow: ellipsis; white-space: nowrap; }
.folder-title, .bu-folder-head { display: flex; align-items: flex-start; justify-content: space-between; gap: var(--space-3); }
.folder-title h3, .bu-folder-head h3 { margin: var(--space-1) 0 var(--space-3); font-size: 25px; letter-spacing: -.04em; }
.bu-stage-meta { display: grid; gap: 3px; margin: 0 0 var(--space-3); padding: 10px 12px; background: var(--card-alt); border: 1px solid #e5e9f1; border-radius: var(--radius-sm); }
.bu-stage-meta small { color: var(--muted); font-size: 11px; }
.bu-stage-meta strong { font-size: 13px; }
.ip-pair { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: var(--space-2); margin-bottom: var(--space-4); }
.ip-pair > div { min-width: 0; padding: 11px; background: linear-gradient(135deg, #eef2f8, #e5ebf5); border: 1px solid #dce3ef; border-radius: var(--radius-sm); }
.ip-pair small, .ip-pair strong { display: block; }
.ip-pair small { color: var(--muted-strong); font-size: 9px; font-weight: 800; letter-spacing: .06em; }
.ip-pair strong { margin-top: 3px; color: var(--ink); font-size: 17px; }
.bu-folder-data { display: grid; gap: 8px; margin: 0; }
.bu-folder-data div { display: grid; grid-template-columns: 112px minmax(0,1fr); gap: var(--space-2); font-size: 12px; }
.bu-folder-data dt { color: var(--muted); font-weight: 700; }
.bu-folder-data dd { margin: 0; color: var(--ink-soft); font-weight: 650; overflow-wrap: anywhere; }
.bu-folder-card footer { display: flex; justify-content: space-between; gap: var(--space-2); margin-top: var(--space-4); padding-top: var(--space-3); color: var(--muted-strong); border-top: 1px solid #e7ebf1; font-size: 11px; font-weight: 750; }
.bu-folder-card footer span:last-child { color: var(--gold-deep); }
.bu-table-number { color: var(--ink); font-size: 16px; white-space: nowrap; }

.dashboard-indicators { margin-bottom: var(--space-5); }
.dashboard-indicators .card:first-child { grid-column: span 1; }
.dashboard-indicators .card > small { display: block; margin-bottom: var(--space-3); color: var(--muted-strong); font-weight: 750; }
.dashboard-indicators .integration { padding: 8px 0; border-bottom: 1px solid #e9edf3; }
.dashboard-indicators .integration:last-child { border-bottom: 0; }
.dashboard-responses { margin: var(--space-6) 0 var(--space-8); border-color: #d9c28e; background: linear-gradient(135deg, #fffefb, #fffaf0); }
.dashboard-responses::before { position: absolute; top: 0; left: 0; width: 4px; height: 100%; background: var(--gold); border-radius: var(--radius-md) 0 0 var(--radius-md); content: ""; }
.dashboard-response-list { display: grid; gap: var(--space-2); }
.dashboard-response { display: flex; align-items: flex-start; justify-content: space-between; gap: var(--space-4); width: 100%; min-height: 86px; padding: 13px 14px; color: inherit; text-align: left; background: rgba(255,255,255,.78); border: 1px solid #e4dfcf; border-radius: 12px; transition: transform .14s ease, border-color .14s ease, box-shadow .14s ease; }
.dashboard-response:hover { border-color: #c0a05b; box-shadow: var(--shadow-sm); transform: translateY(-1px); }
.dashboard-response-main { display: grid; min-width: 0; gap: 4px; }
.dashboard-response-main strong, .dashboard-response-main small, .dashboard-response-main .muted { overflow-wrap: anywhere; }
.dashboard-response-main strong { font-size: 14px; }
.dashboard-response-main small, .dashboard-response-main .muted { font-size: 12px; }
.dashboard-response-meta { display: flex; align-items: flex-end; flex: 0 0 auto; flex-direction: column; gap: 5px; }
.dashboard-response-meta small { color: var(--muted); font-size: 11px; white-space: nowrap; }

.ticket-card { border-left: 4px solid var(--gold); }
.ticket-card:has(.status.danger) { border-left-color: var(--danger); }
.ticket-card:has(.status.warn) { border-left-color: #d4a333; }
.ticket-card .folder-title h3 { margin-bottom: 2px; }
.ticket-card .detail-list { margin-top: var(--space-4); }
.ticket-card .actions { align-items: center; }
.ticket-card .actions .btn.primary { order: -1; }
.ticket-sync-summary { align-items: center; margin: 0; }
.ticket-sync-summary .hint { padding: 0 4px; }
.email-preview { max-width: 100%; padding: 12px; overflow: auto; color: var(--ink); background: #f6f8fb; border: 1px solid #e2e7ef; border-radius: var(--radius-sm); font: 12px/1.55 ui-monospace, SFMono-Regular, Consolas, monospace; white-space: pre-wrap; overflow-wrap: anywhere; }
details { margin-top: var(--space-2); }
details summary { color: var(--gold-deep); cursor: pointer; font-size: 12px; font-weight: 800; }

.timeline { padding: var(--space-6); }
.event { display: grid; grid-template-columns: 18px minmax(0,1fr); gap: var(--space-3); }
.event::before { width: 9px; height: 9px; margin-top: 7px; background: var(--gold); border-radius: 999px; box-shadow: 0 0 0 4px var(--gold-soft); content: ""; }
.event-body { min-width: 0; margin-left: -9px; padding: 0 0 var(--space-5) var(--space-5); border-left: 1px solid var(--line); }
.event:last-child .event-body { border-left-color: transparent; }
.event-body p { margin: 5px 0; }
.event small { color: var(--muted); }

.row-card { display: flex; align-items: center; gap: var(--space-4); }
.row-main { min-width: 0; flex: 1; }
.row-main strong, .row-main small { display: block; }
.row-main strong, .doc-summary { overflow-wrap: anywhere; }
.row-main small { margin-top: 3px; color: var(--muted); }
.doc-summary { margin: 7px 0 0; line-height: 1.5; }
.doc-icon { display: grid; width: 44px; height: 48px; flex: 0 0 44px; place-items: center; color: var(--gold-deep); background: var(--gold-soft); border: 1px solid #ead8a8; border-radius: 10px; font-size: 10px; font-weight: 900; }

.settings-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: var(--space-4); }
.settings-grid .wide { grid-column: 1 / -1; }
.integration { display: flex; align-items: center; justify-content: space-between; gap: var(--space-3); }
.audit-details { display: grid; grid-template-columns: repeat(2, minmax(150px, 1fr)); gap: var(--space-2); margin-top: var(--space-2); padding: 11px; background: var(--card-alt); border-left: 3px solid var(--gold); border-radius: var(--radius-sm); }
.audit-details span { display: grid; gap: 2px; }
.audit-details small, .audit-actor-id { color: var(--muted); font-size: 11px; }
.audit-details strong { overflow-wrap: anywhere; font-size: 12px; }

.modal { position: fixed; inset: 0; display: grid; place-items: center; padding: 24px; background: rgba(9, 15, 31, .58); backdrop-filter: blur(4px); z-index: 50; }
.modal-panel { width: min(840px, 100%); max-height: calc(100dvh - 48px); padding: 24px; overflow: auto; background: var(--card); border: 1px solid rgba(255,255,255,.7); border-radius: var(--radius-lg); box-shadow: var(--shadow-lg); }
.modal-head { display: flex; align-items: flex-start; justify-content: space-between; gap: var(--space-4); }
.modal-head > div { min-width: 0; flex: 1; }
.close { display: grid; width: 42px; min-height: 42px; flex: 0 0 42px; place-items: center; padding: 0; color: var(--ink); background: #eef1f6; border: 1px solid #e0e5ee; border-radius: 999px; font-size: 23px; line-height: 1; }
.close:hover { background: var(--gold-soft); border-color: #dfc78f; }
.modal:has(.ticket-drawer-content) { place-items: stretch end; padding: 0; }
.modal:has(.ticket-drawer-content) .modal-panel { width: min(820px, 100vw); max-height: 100dvh; padding: 28px clamp(20px, 3vw, 36px) 44px; border-radius: 22px 0 0 22px; animation: drawer-in .2s ease-out; }
.ticket-drawer-content > h2 { margin: 2px 0 0; font-size: 31px; }
.ticket-drawer-content > .detail-list { margin-top: var(--space-5); }
.ticket-drawer-content > h3 { margin-top: var(--space-6); }
.toast { position: fixed; right: 20px; bottom: 20px; z-index: 60; max-width: min(430px, calc(100vw - 32px)); padding: 13px 16px; color: #fff; background: var(--nav); border: 1px solid rgba(255,255,255,.16); border-radius: 12px; box-shadow: var(--shadow-lg); line-height: 1.45; opacity: 0; pointer-events: none; transform: translateY(16px); transition: opacity .18s ease, transform .18s ease; }
.toast.show { opacity: 1; transform: none; }

.login { display: grid; min-height: 100dvh; place-items: center; padding: 24px; background: radial-gradient(circle at 18% 14%, #40527f 0, var(--nav) 48%, #0b1123 100%); }
.login-card { width: min(460px, 100%); padding: 32px; background: rgba(255,255,255,.98); border: 1px solid rgba(255,255,255,.75); border-radius: var(--radius-lg); box-shadow: var(--shadow-lg); }
.login-card .brand { padding: 0 0 var(--space-6); color: var(--ink); }
.login-card .brand small { color: var(--muted); }
.login-card h1 { margin-top: var(--space-2); font-size: 30px; letter-spacing: -.04em; }
.login-divider { display: flex; align-items: center; gap: var(--space-3); margin: 18px 0; color: var(--muted); font-size: 12px; }
.login-divider::before, .login-divider::after { height: 1px; flex: 1; background: var(--line); content: ""; }
.login-option, .demo-button { width: 100%; }
.login-option { margin-bottom: var(--space-2); }

.skeleton { height: 104px; background: linear-gradient(90deg, #e9edf3 25%, #f9fafc 50%, #e9edf3 75%); background-size: 200% 100%; border: 1px solid #e1e6ee; border-radius: var(--radius-md); animation: pulse 1.15s linear infinite; }
@keyframes pulse { to { background-position: -200% 0; } }
@keyframes drawer-in { from { opacity: 0; transform: translateX(24px); } to { opacity: 1; transform: translateX(0); } }

@media (max-width: 1180px) {
  .metrics { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .bu-folders { grid-template-columns: repeat(2, minmax(280px, 1fr)); }
  .grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 820px) {
  .shell { display: block; }
  .side { position: fixed; inset: 0 auto 0 0; width: min(286px, 86vw); transform: translateX(-105%); transition: transform .2s ease; }
  body.menu-open .side { transform: translateX(0); }
  .main { padding: 22px 16px 48px; }
  .top { margin-bottom: var(--space-6); }
  .mobile-menu { display: inline-grid; }
  .identity { display: none; }
  .metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: var(--space-2); }
  .metric { min-height: 112px; padding: 16px; }
  .metric strong { font-size: 31px; }
  .grid, .settings-grid, .detail-grid, .workflow ol { grid-template-columns: 1fr; }
  .settings-grid .wide { grid-column: auto; }
  .bu-folders { grid-template-columns: 1fr; gap: 34px; }
  .section-head, .top { align-items: flex-start; flex-direction: column; }
  .top > .top-actions:last-child { align-self: stretch; justify-content: flex-end; }
  .form-row, .detail-list { grid-template-columns: 1fr; }
  .workflow { display: grid; gap: var(--space-4); }
  .workflow ol { padding-left: 24px; }
  .row-card { align-items: flex-start; flex-wrap: wrap; }
  .row-card > .status { margin-left: 60px; }
  .dashboard-response { display: grid; }
  .dashboard-response-meta { align-items: flex-start; flex-direction: row; flex-wrap: wrap; }
  .ticket-sync-summary { width: 100%; justify-content: space-between; }
  .modal { padding: 12px; }
  .modal-panel { max-height: calc(100dvh - 24px); padding: 20px; }
  .modal:has(.ticket-drawer-content) { padding: 0; }
  .modal:has(.ticket-drawer-content) .modal-panel { width: 100%; padding: 22px 18px 40px; border-radius: 18px 18px 0 0; }
}
@media (max-width: 480px) {
  body { font-size: 16px; }
  .title { font-size: 29px; }
  .top > .top-actions:last-child { align-items: stretch; flex-wrap: wrap; justify-content: flex-start; }
  .top > .top-actions:last-child .btn { flex: 1; }
  .metrics { grid-template-columns: 1fr 1fr; }
  .metric small { font-size: 11px; }
  .card { padding: 18px; }
  .bu-folder-data div { grid-template-columns: 96px minmax(0,1fr); }
  .bu-folder-card footer { align-items: flex-start; flex-direction: column; }
  .ip-pair { grid-template-columns: 1fr; }
  .ticket-card .actions .btn { flex: 1 1 auto; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}
/* Central de respostas: leitura individual e conversa de ticket. */
.email-message.is-unread { border-left: 4px solid var(--info, #216bb5); background: color-mix(in srgb, #eaf4ff 54%, var(--surface, #fff)); }
.email-message.is-read { opacity: .92; }
.new-response { font-weight: 800; }
.conversation-message { max-width: 90%; padding: 14px 16px; border: 1px solid var(--border, #d7dfec); border-radius: 16px; margin: 10px 0; box-shadow: 0 3px 12px rgb(10 32 74 / 6%); }
.conversation-message.outgoing { margin-left: auto; background: #edf3ff; border-top-right-radius: 5px; }
.conversation-message.incoming { margin-right: auto; background: #fff8e8; border-left: 4px solid #c79c32; border-top-left-radius: 5px; }
.conversation-message.system { max-width: 100%; background: #f5f7fa; border-style: dashed; color: #45536b; }
.conversation-message.is-unread { box-shadow: 0 0 0 3px rgb(33 107 181 / 15%), 0 4px 16px rgb(10 32 74 / 10%); }
.conversation-meta { display: grid; gap: 4px; }
@media (max-width: 560px) { .conversation-message { max-width: 100%; } }
@media (prefers-reduced-motion: reduce) { .conversation-message { transition: none; } }

/* Ticket completo: hierarquia operacional sem esconder dados. */
.ticket-summary-header { display: grid; gap: 6px; padding-bottom: 12px; border-bottom: 1px solid var(--border, #d7dfec); }
.ticket-summary-header h2 { margin: 0; }
.ticket-summary-header .actions { justify-content: flex-start; flex-wrap: wrap; }
.ticket-facts { margin-top: 16px; }
.ticket-purpose { border-left: 4px solid var(--gold, #c79c32); }
.ticket-conversation, .ticket-technical, .ticket-actions, .ticket-status-editor { margin-top: 24px; }
.ticket-conversation .section-head { align-items: center; }
.conversation-thread { display: grid; gap: 10px; padding: 4px 0; }
.conversation-message { width: min(92%, 680px); margin: 0; }
.conversation-message.outgoing { justify-self: end; }
.conversation-message.incoming { justify-self: start; }
.conversation-message.system { justify-self: stretch; width: auto; }
.technical-history { border: 1px solid var(--border, #d7dfec); border-radius: 12px; padding: 12px 14px; background: #f8fafc; }
.technical-history summary { cursor: pointer; font-weight: 700; color: var(--ink, #14213d); }
.ticket-actions { padding-top: 18px; border-top: 1px solid var(--border, #d7dfec); }
.ticket-status-editor { padding-top: 18px; border-top: 1px solid var(--border, #d7dfec); }
@media (max-width: 560px) { .conversation-message { width: 100%; } .ticket-conversation .section-head { align-items: flex-start; flex-direction: column; } }

/* Tickets compactos e seleção em lote: mais densidade sem esconder dados. */
.ticket-batch-bar { display: flex; align-items: center; flex-wrap: wrap; gap: 10px 16px; margin: 10px 0 12px; padding: 10px 12px; border: 1px solid var(--border, #d7dfec); border-radius: 12px; background: #f8fafc; }
.ticket-batch-bar[hidden] { display: none; }
.ticket-select-all, .ticket-select { display: inline-flex; align-items: center; gap: 8px; min-height: 44px; cursor: pointer; font-weight: 750; color: var(--ink, #14213d); }
.ticket-select input, .ticket-select-all input { width: 18px; height: 18px; accent-color: var(--gold-deep, #9d7620); }
.ticket-selection-count { color: var(--muted-strong, #4a5a73); font-size: 13px; font-weight: 700; }
.ticket-batch-bar .actions { margin-left: auto; }
.ticket-card { padding: 14px 16px; }
.ticket-card.is-selected { border-color: var(--gold-deep, #9d7620); box-shadow: 0 0 0 2px rgb(199 156 50 / 16%), var(--shadow-sm); }
.ticket-card-header { display: grid; grid-template-columns: 28px minmax(0, 1fr) auto; align-items: start; gap: 10px; }
.ticket-card-header .ticket-select { align-items: flex-start; padding-top: 2px; }
.ticket-card-identity { min-width: 0; }
.ticket-card-identity h3 { margin: 2px 0 1px; font-size: 20px; line-height: 1.15; }
.ticket-card-identity small { display: block; overflow-wrap: anywhere; }
.ticket-card-status { display: flex; align-items: flex-end; justify-content: flex-end; flex-wrap: wrap; gap: 5px; max-width: 320px; }
.ticket-card-main { display: grid; gap: 10px; margin-left: 38px; }
.ticket-card-title { display: grid; gap: 2px; min-width: 0; margin-top: 5px; }
.ticket-card-title strong, .ticket-card-title span { overflow-wrap: anywhere; }
.ticket-card-meta { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 8px; }
.ticket-card-meta > div { display: grid; align-content: start; gap: 3px; min-width: 0; padding: 8px 10px; border: 1px solid #e2e7ef; border-radius: 9px; background: #f8fafc; }
.ticket-card-meta small { color: var(--muted-strong, #4a5a73); font-size: 11px; font-weight: 700; }
.ticket-card-meta strong { min-width: 0; font-size: 13px; line-height: 1.35; overflow-wrap: anywhere; }
.ticket-card-meta .status { justify-self: start; margin-top: 2px; }
.ticket-card-actions { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-top: 12px; padding-top: 10px; border-top: 1px solid #e8edf4; }
.ticket-card-actions .actions { justify-content: flex-end; }
.ticket-card-selection-state { flex: 1 1 auto; min-width: 0; font-size: 12px; }
.break-anywhere { overflow-wrap: anywhere; }
.ticket-queue-nav { display: inline-flex; align-items: center; flex-wrap: wrap; gap: 6px; margin-top: 4px; padding: 6px 8px; border: 1px solid var(--border, #d7dfec); border-radius: 10px; background: #f8fafc; }
.ticket-queue-nav span { margin-right: 4px; color: var(--muted-strong, #4a5a73); font-size: 12px; font-weight: 750; }
@media (max-width: 900px) {
  .ticket-card-meta { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .ticket-card-status { max-width: 250px; }
}
@media (max-width: 560px) {
  .ticket-batch-bar { align-items: flex-start; }
  .ticket-batch-bar .actions { width: 100%; margin-left: 0; }
  .ticket-batch-bar .actions .btn { flex: 1 1 auto; }
  .ticket-card { padding: 13px 12px; }
  .ticket-card-header { grid-template-columns: 28px minmax(0, 1fr); }
  .ticket-card-status { grid-column: 2; justify-content: flex-start; max-width: none; }
  .ticket-card-main { margin-left: 0; }
  .ticket-card-meta { grid-template-columns: 1fr; }
  .ticket-card-actions { align-items: stretch; flex-direction: column; }
  .ticket-card-actions .actions { justify-content: flex-start; }
  .ticket-card-actions .actions .btn { flex: 1 1 auto; }
  .ticket-queue-nav { width: 100%; }
  .ticket-queue-nav .btn { flex: 1 1 auto; }
}

/* Operações em lote: revisão, execução e resultado por ticket */
.ticket-batch-operation { display:inline-flex; align-items:center; gap:8px; margin-left:auto; }
.ticket-batch-operation span { color:var(--muted,#64748b); font-size:.78rem; font-weight:700; }
.ticket-batch-operation .input { min-width:210px; min-height:36px; padding:6px 10px; }
.batch-preview-list,.batch-result-list { display:grid; gap:8px; margin:16px 0; max-height:42vh; overflow:auto; }
.batch-preview-item,.batch-result-item { display:grid; gap:3px; padding:11px 13px; border:1px solid var(--line,#d8e0eb); border-radius:10px; background:var(--surface-muted,#f7f9fc); }
.batch-preview-item span,.batch-preview-item small,.batch-result-item span { color:var(--muted,#64748b); font-size:.84rem; }
.batch-result-item.has-error { border-color:#e4a2a2; background:#fff5f5; }
.batch-confirm-warning { margin:14px 0; padding:11px 13px; border-left:3px solid var(--gold,#c9a64b); background:#fff9e9; color:#704f00; font-size:.88rem; }
@media (max-width:720px) { .ticket-batch-operation { width:100%; margin-left:0; } .ticket-batch-operation .input { flex:1; min-width:0; } }
/* Corregedoria na confirmação do BU. Bloco separado da lista geral de
   diligências: nunca é marcado por "Selecionar todos". */
.corregedoria-block { border-left: 4px solid #8a3b12; }
.corregedoria-panel { display: grid; gap: 12px; margin-top: 12px; }
.corregedoria-panel h4 { margin: 4px 0 0; }
.corregedoria-policial { display: grid; gap: 6px; padding: 10px 12px; border: 1px solid var(--border, #d7dfec); border-radius: 8px; background: var(--surface-muted, #f7f9fc); }
.corregedoria-policial-select { align-items: flex-start; }
.corregedoria-policial-select span { min-width: 0; }
.corregedoria-policial-time { display: grid; gap: 4px; margin-left: 28px; color: var(--muted, #64748b); font-size: .84rem; }
.corregedoria-policial-time input { max-width: 240px; }
.corregedoria-policial-time input:focus-visible, .corregedoria-policial-select input:focus-visible { outline: 2px solid #216bb5; outline-offset: 2px; }
.corregedoria-camera small { flex-basis: 100%; }
.corregedoria-manual { display: flex; gap: 8px; flex-wrap: wrap; }
.corregedoria-manual .input { flex: 1 1 220px; }
.corregedoria-camera { display: flex; gap: 16px; flex-wrap: wrap; border: 1px solid var(--border, #d7dfec); border-radius: 8px; padding: 8px 12px; }
.corregedoria-camera legend { font-weight: 600; padding: 0 4px; }

/* Calendário: prazos de resposta e depoimentos. No celular a grade vira lista,
   mostrando só os dias com evento. */
.cal-legend { display: flex; gap: 8px; flex-wrap: wrap; margin: 0 0 12px; }
.cal-grid { display: grid; grid-template-columns: repeat(7, minmax(0, 1fr)); gap: 4px; }
.cal-weekday { font-size: 12px; font-weight: 600; text-align: center; padding: 6px 0; color: var(--muted, #5b6b82); }
.cal-day { min-height: 104px; padding: 6px; border: 1px solid var(--border, #d7dfec); border-radius: 8px; background: var(--surface, #fff); display: flex; flex-direction: column; gap: 4px; min-width: 0; }
.cal-out { opacity: 0.45; }
.cal-today { border-color: #216bb5; box-shadow: inset 0 0 0 1px #216bb5; }
.cal-number { font-size: 12px; font-weight: 600; }
.cal-event { display: flex; flex-direction: column; align-items: flex-start; gap: 1px; width: 100%; padding: 4px 6px; border: 0; border-left: 3px solid; border-radius: 4px; text-align: left; font: inherit; font-size: 11px; line-height: 1.25; cursor: pointer; overflow: hidden; }
.cal-legend .cal-event { width: auto; cursor: default; }
.cal-event strong, .cal-event small { max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cal-event:focus-visible { outline: 2px solid #216bb5; outline-offset: 1px; }
.cal-prazo { background: #eef4ff; border-left-color: #216bb5; color: #123a66; }
.cal-atrasado { background: #fdecec; border-left-color: #b42318; color: #7a1a12; }
.cal-depoimento { background: #fff4e5; border-left-color: #8a3b12; color: #5c2a0d; }
.cal-realizado { opacity: 0.6; }
.cal-more { font-size: 11px; color: var(--muted, #5b6b82); }
@media (max-width: 720px) {
  .cal-grid { grid-template-columns: 1fr; }
  .cal-weekday, .cal-day:not(.cal-has-events) { display: none; }
  .cal-day { min-height: 0; }
  .cal-out.cal-has-events { opacity: 1; }
  .cal-event { font-size: 13px; padding: 8px 10px; }
  .cal-number::before { content: "Dia "; }
}